At e-Saheli, we are committed to providing high-quality, affordable skill-development courses. Please read this Cancellations and Refund Policy carefully before making a purchase, as we do not offer refunds or cancellations once a payment is successfully processed.

1. No Refund Policy

1.1 All course fees are non-refundable, and once a payment is made, it cannot be cancelled, refunded, or transferred to another course or user.

1.2 No refunds will be issued under any circumstances, including but not limited to:

• Accidental purchase of a course.

• Inability to access the course due to personal technical issues.

• Non-completion of the course.

• Change of mind after enrollment.

• Course dissatisfaction based on personal expectations.

1.3 We encourage users to carefully review the course details before making a purchase to ensure it meets their learning needs.

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2. Payment Processing via Razorpay

2.1 All payments made on e-Saheli are processed securely through Razorpay, a PCI-DSS compliant payment gateway.

2.2 e-Saheli does not store or process credit/debit card details or any other sensitive payment information. All payment details are securely transmitted to Razorpay for processing.

2.3 By making a payment, you agree to Razorpay’s Terms and Conditions available at:
https://razorpay.com/terms/

2.4 If there is a technical issue with the payment process, users may contact Razorpay or e-Saheli support at [info@e-saheli.com] within 24 hours of the transaction.

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3. Chargeback and Dispute Resolution

3.1 Since all sales are final and non-refundable, users are not eligible to initiate chargebacks through their bank or payment provider.

3.2 If you believe there has been an unauthorized transaction or duplicate charge, please contact us at [info@e-saheli.com] within 24 hours of the transaction. We will investigate and coordinate with Razorpay to resolve any genuine issues.

3.3 Any chargeback or dispute filed without prior communication with e-Saheli may result in permanent account suspension and legal action as per Razorpay’s fraud prevention policies.

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4. Exceptions (Only in Case of Duplicate Payments)

4.1 Refunds may be considered only in cases where a user is charged twice for the same course due to a technical glitch or banking issue. In such cases:

• The user must email info@e-saheli.com with payment proof.

• e-Saheli will verify the duplicate payment and process a refund within 15-20 business days via Razorpay.

• Refunds will be issued to the original payment method only.
   

5. Contact Information

For any billing or payment-related queries, users can reach out to:

e-Saheli | Riyaansh Edtech Private Limited

Official Email: – info@esaheli.com
Registered Address: – Office No. 104, Kotibhaskar Business Court, Kothrud, Pune – 411038. Maharashtra.