Privacy Policy

At e-Saheli, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, services, and courses.

By accessing or using e-Saheli’s website or services, you agree to this Privacy Policy. If you do not agree, please refrain from using our platform.

1. Information We Collect

We collect different types of information to provide and improve our services, including:

1.1 Personal Information

When you sign up, enroll in courses, or interact with our website, we may collect:

Name, email address, phone number
Address (if required for certification or invoicing)
Payment details (processed securely through Razorpay – see Section 4)
Login credentials and profile preferences

1.2 Course Usage Data

To enhance learning experiences, we collect:

Course enrollments, progress, and completion data
Assignments submitted and quiz attempts
Interactions with tutors and the e-Saheli community

1.3 Automatically Collected Data

We may collect technical and usage data such as:

IP address, browser type, and device details
Website navigation patterns and interactions
Cookies and tracking technologies (see Section 5)

2. How We Use Your Information

We use the collected data to:

Provide seamless access to our courses and learning materials
Process payments securely through Razorpay
Issue certificates and track student progress
Offer customer support and respond to inquiries
Improve course content and user experience
Send updates, offers, and marketing communications (you can opt out anytime)

3. How We Protect Your Information

We implement strict security measures, including:

Encryption and Secure Socket Layer (SSL) technology for secure data transmission
PCI-DSS compliance for payment transactions
Regular security audits to protect against unauthorized access
Restricted access to your personal data by authorized personnel only

While we strive to ensure maximum security, no online platform is 100% secure. We encourage users to take precautions such as strong passwords and not sharing login credentials.

4. Payment Information & Third-Party Sharing

4.1 Payment Processing via Razorpay

All payments on e-Saheli are processed securely through Razorpay, a trusted payment gateway that complies with PCI-DSS security standards.

e-Saheli does not store or process your credit/debit card details.
Payment details are transmitted securely to Razorpay for processing.

By making a purchase, you agree to Razorpay’s Terms & Privacy Policy available at: https://razorpay.com/privacy/

4.2 When We May Share Your Information

We do not sell or trade your personal information. However, we may share data in the following cases:

With Razorpay for payment processing.
With legal authorities when required by law or for fraud prevention.
In case of a business merger or transfer of assets.

5. Use of Cookies & Tracking Technologies

We use cookies to enhance user experience. Cookies help us:

Remember login details and course progress
Provide personalized content recommendations
Analyze user behavior for platform improvements

You can disable cookies in your browser settings, but this may affect website functionality.

6. Your Rights & Data Deletion Requests

You have the right to:

Access, update, or delete your personal data
Request removal of payment-related data from Razorpay by contacting us

For data deletion requests, email us at [support email] with the subject "Data Deletion Request".

7. Compliance with Indian IT Laws

e-Saheli complies with India’s Information Technology Act, 2000 and follows best practices aligned with international privacy standards, including:

Reasonable security practices and procedures (as per IT Rules, 2011)
Protection of sensitive personal data, including financial details
User rights to access, update, and delete their information

We are also working towards compliance with upcoming Personal Data Protection (PDP) laws in India.

8. Third-Party Links

e-Saheli may contain links to external websites. We are not responsible for their privacy policies or content. Please review their policies before sharing your information.

9. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted here, and we encourage you to review this page regularly.

Your continued use of our services after policy changes means you accept the revised terms.

10. Contact Us

For any privacy-related questions or concerns, contact us at:

e-Saheli | Riyaansh Edtech Private Limited

Official Email: - info@esaheli.com

Registered Address: - Office No. 104, Kotibhaskar Business Court, Kothrud, Pune – 411038. Maharashtra.